RETURN & REFUND POLICY

Last Updated: August 12, 2026

Thank you for shopping at wqdkwr.shop. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, damaged or incorrect items, cancellations, and refunds.

1. 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be in the same condition in which you received it.
• Be unused and show no signs of damage caused by improper handling or use.
• Include all original accessories, components, manuals, and other materials supplied with the product.
• Be returned in its original packaging where reasonably possible.
• Be accompanied by a receipt, order confirmation, or other proof of purchase.

For electronic and automotive diagnostic products, please ensure that all included cables, adapters, connectors, cases, and accessories are returned together with the main product.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: ZillBeadling890@gmail.com

Please include your order number, the product you wish to return, and the reason for the return.

Return Address:
Q-TOUR ApS
Snejbjerg Hovedgade 50
Snejbjerg
7400 Herning
Denmark

Please do not send your product back without contacting us first. Returns sent without prior authorization may not be accepted or may experience processing delays.

Once your return request has been accepted, we will provide you with the applicable return instructions, including information about how and where to send your package.

3. RETURN SHIPPING

If a return is required because the product received is defective, damaged, or incorrect due to an error on our part, please contact us before returning the product. We will provide appropriate return instructions after reviewing the issue.

For returns made for personal reasons, such as a change of mind, the customer may be responsible for the applicable return shipping costs unless otherwise required by applicable law.

Original shipping charges, where applicable, are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

4. DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order as soon as possible after delivery.

If your product arrives damaged or defective, or if you receive an incorrect product, please contact us promptly at ZillBeadling890@gmail.com.

To help us evaluate the issue efficiently, we may ask you to provide:

• Your order number.
• A description of the problem.
• Photographs or other reasonable evidence showing the damage, defect, or incorrect item.

Once we have reviewed the information, we will provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances and applicable law.

5. EXCEPTIONS & NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

• Custom-made or personalized products.
• Products that have been materially damaged through misuse, improper installation, unauthorized modification, or improper handling.
• Products missing essential components or accessories due to the customer's actions.
• Gift cards, where applicable.
• Products that cannot legally be returned due to health, safety, or other applicable regulatory requirements.

This section does not limit any statutory rights you may have regarding defective, damaged, or incorrectly supplied products.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

6. SALE & PROMOTIONAL ITEMS

Products purchased during a promotion or at a discounted price remain subject to this Return & Refund Policy unless the product was clearly identified as non-returnable before purchase or applicable law provides otherwise.

Any refund for an eligible promotional item will generally be based on the amount actually paid for that item.

7. EXCHANGES

If you would like a different product, the recommended procedure is to request a return for the original item.

Once the return has been accepted, you may place a separate order for the desired product. This helps avoid delays and ensures that the replacement product is ordered based on current availability.

For damaged, defective, or incorrectly supplied products, please contact us first so that we can determine the appropriate resolution.

8. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If applicable to your purchase under European Union consumer protection law, you generally have the right to withdraw from an eligible distance purchase within 14 days without providing a reason.

The 14-day statutory withdrawal right exists independently of our commercial 30-day return policy and does not reduce any mandatory consumer rights available to you under applicable law.

To exercise your right of withdrawal, please contact us at ZillBeadling890@gmail.com with a clear statement that you wish to withdraw from the purchase.

Where applicable, returned products should be complete and include the accessories and materials originally supplied with them. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product, as permitted by applicable law.

9. REFUNDS

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund after we have issued it.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact us at ZillBeadling890@gmail.com.

10. REFUND METHOD

Unless otherwise agreed or required by applicable law, approved refunds will be made using the same payment method used for the original transaction.

We will not normally issue refunds to a different card, bank account, or payment method for security reasons.

11. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at ZillBeadling890@gmail.com.

We will attempt to process your cancellation before the order is dispatched. However, we cannot guarantee cancellation once an order has entered the shipping or fulfillment process.

If the order has already been dispatched, you may request a return after receiving it in accordance with this policy and your applicable statutory rights.

12. RETURN PACKAGING

Customers should package returned products securely to help prevent damage during transportation.

Where available, we recommend using a tracked shipping service and retaining your shipping receipt or tracking information until the return has been successfully processed.

We cannot be responsible for damage caused by inadequate return packaging, except where applicable law provides otherwise.

13. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any mandatory rights available to consumers under applicable consumer protection laws.

Where mandatory law provides greater protection than this policy, the applicable statutory requirements will prevail.

14. CONTACT INFORMATION

For questions regarding returns, refunds, exchanges, damaged products, or this policy, please contact:

Store: wqdkwr.shop
Company: Q-TOUR ApS
Legal Representative: Daniel Peder Kristensen
CVR Number: 45358526
Address: Snejbjerg Hovedgade 50, Snejbjerg, 7400 Herning, Denmark
Email: ZillBeadling890@gmail.com